In this case, we recommend that you take out travel insurance prior to your arrival. In the event of illness or a medical certificate, please contact your travel insurance company, as this is usually covered by cancellation insurance.
European travel insurance

If it is impossible to travel to Austria, it is possible to rebook your stay or to convert the deposit paid into a voucher.

As a team, we are always working hard to deal with all our guests' requests as quickly as possible, but the experience of the last few months has shown us that sometimes even we have our limits. We cannot always carry out our processes and procedures as usual. We ask for your understanding, especially at this unusual time, for the fact that sometimes delays in return transfers must be expected. However, we anticipate that you will have to wait a maximum of 14 days for your deposit to be returned.

If it is not possible to travel to Austria, it is possible to rebook the stay or convert the down payment made in the form of a voucher.

In the case of rebooking, the originally contractually agreed cancellation and payment conditions apply. Please refer to your reservation confirmation for details.

If arrival is not possible due to entry restrictions, it is possible to change your booking to winter 2021–22. Due to the current exceptional situation, a postponement to the same travel date, only 1 year later, is possible without additional fees. If your stay falls on a different season, the price will be adjusted depending on the travel period according to the seasonal price difference for 2020.

Rebooking for a travel period in the same season is possible free of charge. If your stay falls on a different season, the price will be adjusted depending on the travel period according to the seasonal price difference.

Rebooking for a travel period in the same season is possible free of charge. If your stay falls on a different season, the price will be adjusted depending on the travel period according to the seasonal price difference for 2020. The deposit paid can also be used for other additional consumptions (restaurant, bar, wellness & spa etc.)

The opening or closing of the border crossings is determined exclusively by the governments of the individual countries. Current border closings can be found on the country-specific digital information pages. We take a very close look at the situation in the individual countries of origin and also react to any relevant changes. We also recommend you to keep an eye on such developments.

Unfortunately, we have no influence on the airline's corporate policy. If there are entry restrictions for the travel period due to the coronavirus pandemic, it is possible to rebook the stay at a later date or to convert the deposit paid into a voucher. If there are no entry restrictions, free cancellation of your booking is unfortunately no longer possible.

If there are entry restrictions to Austria for the travel period due to the coronavirus pandemic, it is possible to rebook the stay or convert the deposit made into a voucher.

 The health of our guests and employees is our top priority. Therefore an action plan has been developed in accordance with the requirements of the health authorities. This also includes the isolation of sick guests in our hotel. Should an emergency occur (which we will try to avoid as far as possible), a reserved room, as well as a catalogue of measures for isolation, will be available at the hotel. With the support of all authorities, we endeavour to guarantee you the fastest possible, safe return home.

If it is impossible to travel to Austria, you can rebook your stay or convert the down payment made in the form of a voucher.

We have reserved a number of guest rooms in the Enzian that we can use as isolation rooms in an emergency. These rooms are equipped with all the comforts and necessary utensils to ensure a relaxing and restful atmosphere. In case of illness, your stay will be immediately transferred to an isolation room in order to protect your family, other guests and our staff accordingly and to avoid transmission. Afterwards, the responsible doctor or the relevant health authority will be contacted immediately and will take over the further procedure in accordance with the legal medical guidelines. We will support you and your family with all necessary arrangements (e.g. return journey, notifying relatives, etc.). Furthermore, we will try to find out with you which other guests or employees you have been in contact with, in order to inform them accordingly and thus to protect everyone as best as possible. Our team in Hochsölden will be intensively trained and will take all steps based on our coronavirus protection measures catalogue so that the right decisions can be made on site.

In the event of illness or a medical certificate, a rebooking of the stay or a conversion of the paid deposit into a voucher is possible.

Health is our greatest asset. This applies to our guests and also to our employees. We have drawn up a plan of action to ensure your health is as good as possible. An essential component is the isolation of sick people on site in Hochsölden. In the event of an emergency, a reserved room and a plan of measures for isolation are available at the hotel.

The health of our guests and employees is our top priority. Therefore an action plan has been developed in accordance with the requirements of the health authorities. This also includes the isolation of sick guests in our hotel. Should an emergency occur (which we will try to avoid as far as possible), a reserved room as well as a catalogue of measures for isolation will be available at the hotel.

We have reserved a number of guest rooms in the Enzian that we can use as isolation rooms in an emergency. These rooms are equipped with all the comforts and necessary utensils to ensure a relaxing and restful atmosphere. In case of illness, your stay will be immediately transferred to an isolation room in order to protect your family, other guests and staff accordingly and to avoid transmission.

Afterwards, the responsible doctor or the relevant health authority will be contacted immediately and will take over the further procedure in accordance with the legal medical guidelines. We will support you and your family with all necessary arrangements (e.g. return journey, notifying relatives, etc.).

Furthermore, we will try to find out with you which other guests or employees you have been in contact with, in order to inform them accordingly and thus to protect everyone as best as possible. Our team in Hochsölden will be intensively trained and will take all steps based on our coronavirus protection measures catalogue so that the right decisions can be made on site.

Please bring your own face mask with you. If you have forgotten your face mask, we are happy to offer disposable face masks on request at our reception. We generally recommend that all guests have a mini first-aid kit with them. In our hotel, we have set up disinfection dispensers for you in all important and critical areas.

For reasons of hygiene, we cannot offer you a cleaning service for face protection masks made of fabric. Of course, our laundry cleaning service is available for all other laundry cleaning inquiries.

We assure you that we take the legal requirements and the recommendations of the health authorities very seriously. We have adapted the necessary procedures accordingly, and we have also changed our daily work processes correspondingly. Taking into account the risk areas known to us, we have drawn up a detailed action plan. As soon as you arrive, our staff will familiarise you with all the special features.

As usual, we will be at your disposal for advice and support after your arrival. Despite the special circumstances, our aim is to make your stay as pleasant and safe as possible. Despite Covid 19, cordiality and competence underpin our actions as hosts. A few days before arrival, you will receive news (if the initial situation has changed) in an information message via email.

We have implemented comprehensive guidelines for the highest hygiene standards in all areas of our hotels. For the areas of hygiene prevention, cleaning and disinfection, we have created a catalogue of measures in cooperation with our hygiene partner Hollu System-Hygiene GmbH. Our employees are continuously undergoing training in our new way of working. Our managers are required to regularly check compliance with the guidelines. We would be happy to inform you about our Covid19 measures on our homepage in the FAQs section. A few days before arrival, you will receive news (if the initial situation has changed) in an information message via email. The recommendations of the health authorities, as well as state legislation, are strictly followed, and additional measures are added.

We have cooperation agreements with the relevant medical authorities. On site, our employees are familiar with the processes involved in suspected cases and will ensure that you, as our guest, receive immediate medical care. It is very important to us to immediately isolate potentially infected guests from other guests and from hotel staff.

You will still receive your room key/keycard at our reception. Our key cards are appropriately disinfected before they are handed over.

 Of course, we continue to offer you our parking and luggage service. Disinfection measures have also been defined here. We ensure that they are adhered to continuously.

Special situations require special solutions. In the next few months, our guests will receive their information bill by email on the evening before their planned departure. To settle yours, online payment is possible as an alternative to payment on site. A payment link will be sent to you via Websline, which must be paid before leaving the hotel. You will receive the original invoice by email.

This enables a contactless check-out. When you leave us, you can simply drop your room card in a box at the reception. Of course, you can also settle your bill at reception as usual. Our employees are trained accordingly and will do their best to reduce contact to a necessary minimum in the interests of your health.

It is possible to leave your room later for an additional fee. We ask for your understanding, however, that due to the more extensive hygiene measures and the time involved, this will not always be possible. Our colleagues at the reception will be happy to assist you with help and advice. We ask for your understanding that our late check-out cloakrooms will not be available as usual in the next few months.

Payment in cash is possible in principle, but we recommend – in the interest of your own health – payment by card.

In principle, the statutory provisions for this in Austria apply. Since distancing rules apply to people who do not live in your household, these should also be observed when on holiday.

Unfortunately, we are unable to issue any liability or guarantee in this regard. We recommend that you check the insurance conditions of your travel insurance with regard to cancellation rules, short-term rebooking options and travel health insurance before arrival.

Our colleagues at the reception are happy to provide you with information, advice and tips by phone, text message on smartphone (e.g. WhatsApp) or by email. Despite the current situation, we would like to maintain the quality of our service and will therefore do our utmost to look after you as best as possible during your stay.

A few days before arrival, you will receive news (if the initial situation has changed) in an information message via email. Unfortunately, as things stand today, we cannot guarantee that the use of all tourist infrastructures in Sölden will be possible without restrictions.

At the Enzian, we will ensure that the guidelines applicable in Austria are consistently adhered to. In addition, we have set the bar a little higher and defined measures that go beyond the applicable guidelines, which should ensure an even greater level of safety.

At the Enzian, we will ensure that the guidelines applicable in Austria are consistently adhered to. In addition, we have set the bar a little higher and defined measures that go beyond the applicable guidelines, which should ensure an even greater level of safety.

In the case of COVID 19, transmission via food is theoretically possible, albeit very unlikely. Nevertheless, we have taken stringent additional measures for food processing, going beyond the high HACCP standards that have been in place until now.

We have partially restructured buffets and a la carte service to better comply with the distancing regulations. Self-service is only possible in certain areas and subject to hygiene requirements. Please note the markings on the floor, which should help you to keep the necessary minimum distance away from other guests. Help us to ensure that everything runs smoothly by following the instructions as best as possible. We don't want to make life difficult for you; we want to make sure that you leave us healthy and well-rested. The selection continues to offer the usual Enzian breakfast variety.

Our action plan includes the currently applicable guidelines of the Austrian government as well as the recommendations of the local health authorities. So far, the existing European hygiene regulations HACCP have offered a high level of safety when handling food and will, of course, continue to be observed. All measures, including regular personal hygiene (handwashing guide), are continuously monitored internally.
In our hotel, surfaces and objects that are used by different guests and employees are cleaned and disinfected at short intervals. Room ventilation is always set to a maximum degree of air circulation with fresh air. Self-service at the buffet has been adapted in accordance with the rules.